Privacy Policy

At LogoWalls.art, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following categories of information when you use our services:

• Email address: Used to send order confirmations, status updates, and other transactional communications.
• Logo & brand assets: Images you upload as part of the virtual background creation process. These are stored securely and used solely to fulfil your order.
• Billing address: Collected at checkout to process your payment and for tax and invoicing purposes.
• Payment information: Payment is processed entirely by Stripe. We do not store your card number, CVV, or other sensitive payment details on our servers.
• Usage data: General information about how you interact with our website, such as pages visited and session duration, collected to help us improve the experience.

How We Use Your Information

We use the information we collect to:

• Fulfil your order and compose your custom virtual background.
• Communicate with you about your order status, including confirmation, approval requests, and shipping updates.
• Respond to enquiries and provide customer support.
• Improve our services, website experience, and offerings.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage

Your uploaded logos and order data are stored securely in cloud storage with access controls in place to prevent unauthorised access. Logo files are retained only as long as necessary to fulfil your order and provide our services.

Payment information is processed and stored by Stripe in accordance with PCI DSS standards. We never have access to your full card details.

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure.

Third-Party Services

To deliver our services, we work with the following categories of third-party providers:

• Print fulfilment partner (Prodigi): If you order an optional physical print, your shipping address and approved design are shared with our print partner to produce and ship that order. Prodigi handles your data in accordance with their own privacy policy.
• Payment processor (Stripe): Stripe handles all payment transactions. Your payment data is governed by Stripe's privacy policy and security standards.
• Email delivery service: We use a transactional email provider to send order-related emails. Your email address is shared with this provider solely for the purpose of delivering communications from LogoWalls.art.

We only share the minimum information required for each third party to perform their function. We do not authorise these providers to use your data for any other purpose.

Cookies & Analytics

We use session cookies to maintain your browsing session and preserve your preferences as you navigate our site. These cookies are essential for the website to function correctly.

We also use analytics tools to understand how visitors use our website. This data is collected in aggregate and is used to improve our services. Analytics data does not identify you personally.

Where configured, we may use advertising platform pixels (such as Meta Pixel) to measure the effectiveness of our marketing and to show relevant ads on third-party platforms. You can opt out of interest-based advertising through your browser settings or the relevant platform's privacy controls.

Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Right to know (CCPA): California residents have the right to know what personal information we collect and how it is used.
• Right to opt-out (CCPA): California residents have the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the details at the bottom of this page.

Data Retention

Uploaded logos are retained for the duration required to fulfil your order and for a reasonable period thereafter in case you need to re-download or request support. After this period, logo files are deleted from our storage.

Account and order data is retained until you request its deletion or for as long as required to comply with applicable legal and financial obligations.

You may request deletion of your data at any time by contacting us. We will respond to deletion requests within 30 days.

Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at privacy@logowalls.art.