Frequently asked questions
Everything you need to know about ordering a custom branded virtual background. Can’t find your answer here? Drop us an email.
- How does it work?
- Upload your company logo, choose an office-wall scene that suits your brand, and our studio gets to work. Once your background is composed, we'll send you a preview to review and approve. Happy with it? You download it in full HD, ready to drop into Zoom, Teams, or Meet.
- What kind of logo file should I use?
- A clear, high-resolution logo works best — a PNG with a transparent background is ideal, though we can work with most common image formats. The cleaner the logo file, the more naturally it integrates into the scene.
- How long does it take?
- Your virtual background is typically ready for review within minutes of placing your order. Once you've approved it, your HD download is available instantly — there's nothing to ship and no waiting.
- What if I don't like the result?
- You get to review your background before you ever download it. If something doesn't look right, share your feedback and we'll revise it. You're never locked in until you've approved what you see.
- Will it work with Zoom, Teams, and Google Meet?
- Yes. Every background is delivered in a high-resolution format sized for video-call platforms, so it works as a virtual background in Zoom, Microsoft Teams, Google Meet, and most other conferencing apps that support custom backgrounds.
- What's the quality like?
- Exceptional. Backgrounds are delivered in crisp high definition so your logo and the office scene stay sharp on any screen. Your logo is integrated to match the scene's lighting and perspective — not pasted flat on top — so it reads like a real branded space.
- How do I get my background?
- Your branded virtual background is delivered as an instant HD digital download once you approve it. There's nothing to ship — just download the file and set it as your background in your video-call app of choice.
- Can I order backgrounds for multiple brands or scenes?
- Absolutely. Each background is its own order, so you can pick the scene that best suits each brand or look. Mix and match — a modern studio wall for sales calls and an executive boardroom for leadership meetings.
- What's your refund policy?
- Since every background is custom-composed for your logo, we can’t accept returns on approved, downloaded files. That said, if something isn’t right with your background, we’ll make it right — no fuss. Full details are on our refund policy page.
- How do I contact you?
- Email us at support@logowalls.art. We typically respond within 24 hours. You can also visit our contact page for more ways to get in touch.